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The 11 Best Customer Service Software Tools in 2022 The platform also offers a shared inbox, ensuring all customer inquiries are centralized in one place for efficient handling. Intercom’s product tours feature allows businesses to create interactive, step-by-step guides for their products or services, enhancing customer engagement and user experience. This feature enables agents to…

5 Companies Using AI for Customer Service This is likely because over 40% of shoppers don’t care if they talk to AI or a real person as long as their questions are answered quickly. The fact that the digital assistant could understand and respond to over 1000 unique customer intentions is a testament to the…